Shipping policy
UK Delivery
DNV21 LTD currently delivers to addresses within the United Kingdom only. We do not currently offer international delivery.
FREE UK Delivery
We offer FREE UK delivery on eligible orders. Any available delivery options, delivery charges (if applicable) and estimated delivery times will be clearly displayed at checkout before an order is placed.
Delivery Times
Our usual estimated delivery times are:
- Express Delivery: typically 1–2 business days
- Standard Delivery: typically 3–5 business days
Delivery times are estimates unless a specific delivery date has expressly been agreed. Deliveries may occasionally be affected by courier delays, adverse weather, bank holidays, peak periods, operational disruption or other circumstances outside our reasonable control.
Nothing in this policy affects your statutory rights relating to delivery. Unless otherwise agreed, goods will be delivered within the period required by applicable UK consumer law.
Dispatch & Tracking
We aim to prepare and dispatch orders as quickly as possible. Where tracking is available, tracking information will be provided after dispatch.
Tracking information may occasionally take time to update after collection or while a parcel moves through the courier network.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your name, house number, street, postcode and other delivery information carefully before completing checkout.
If you notice an error after placing your order, please contact us as soon as possible. We will try to assist, but we cannot guarantee that an address can be changed once an order has entered the dispatch process.
Safe Place, Neighbour & Delivery Instructions
Where available, customers may be able to provide delivery instructions or select a safe place, neighbour or other delivery preference through the carrier.
If tracking shows that an order has been delivered but you cannot locate it, please contact DNV21 LTD promptly.
We will review the available information, which may include carrier tracking, delivery confirmation, photographs, GPS/location information, delivery instructions and other relevant evidence before determining the appropriate next steps.
Delayed or Missing Deliveries
If your order has not arrived within the expected delivery timeframe, please contact us with your order number.
We will review the tracking and available courier information and, where appropriate, investigate the delivery with the carrier.
A tracking delay or delivery query does not automatically determine the outcome of a claim. Each case will be reviewed using the available information and in accordance with applicable consumer rights.
Damaged Parcels or Items
If your parcel or item arrives damaged, please contact us as soon as reasonably possible.
Please retain the product, outer packaging and shipping label while the matter is being reviewed. Where reasonably required to investigate the issue, we may ask for clear photographs or other relevant information showing the parcel, packaging, product and damage.
We will review the information provided and offer an appropriate remedy where required. Your statutory rights are not affected. Faulty or not-as-described goods retain statutory protections.
Multiple Items or Parcels
Orders containing multiple products may occasionally be dispatched in more than one parcel. Parcels from the same order may therefore arrive separately.
If only part of your order has arrived, please check the available tracking information and contact us if you require assistance.
Delivery Issues & Claims
All delivery-related requests are reviewed individually. We may use order information, tracking records, carrier information, proof of delivery and information supplied by the customer to investigate a claim.
We may request reasonable supporting information where necessary to investigate an issue. This review process does not limit or exclude any statutory rights available to the customer under UK consumer law.
Contact Us
For any shipping or delivery issue, please contact DNV21 LTD through the contact details provided on our website and include your order number so that we can assist you as quickly as possible.